Privacy Policy

Born to Run Canine Rehabilitation & The Canine Advocates Community Last updated: April 2026

1. Who We Are

This privacy policy applies to Born to Run Canine Rehabilitation (borntorun.org.uk) and The Canine Advocates Community, both operated by Angela Day (“we,” “us,” “our”).

For the purposes of UK data protection law, Angela Day is the data controller.

Contact: angela@borntorun.org.uk Website: borntorun.org.uk

2. What Information We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name and contact details (email address, phone number)
  • Information about your dog(s), including health history, movement assessments, and clinical notes
  • Payment information (processed securely via third-party providers)
  • Communications you send us, including enquiries and community posts
  • Membership account details for The Canine Advocates Community on Skool

Information collected automatically:

  • Website usage data and analytics (pages visited, time on site)
  • Device and browser information
  • IP address

3. How We Use Your Information

We use your personal data for the following purposes:

Providing our services:

  • Delivering canine rehabilitation assessments and treatment plans
  • Processing bookings and managing appointments
  • Providing access to The Canine Advocates Community and its educational content
  • Processing membership payments

Communication:

  • Responding to your enquiries
  • Sending appointment reminders and follow-up information
  • Sending community updates, newsletters, and educational content (where you have consented or have an existing relationship with us)

Business operations:

  • Maintaining clinical records
  • Improving our services and content
  • Complying with legal and professional obligations

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: Where processing is necessary to fulfil a service you have requested or purchased
  • Legitimate interests: For business communications with existing clients and community members, and for website analytics
  • Consent: For marketing emails and newsletters where no prior relationship exists
  • Legal obligation: Where we are required to retain records for regulatory or professional purposes

5. Clinical Records

Where you engage with Born to Run Canine Rehabilitation for movement assessments or treatment, we maintain clinical records relating to your dog. These records are kept for a minimum of seven years in line with professional practice standards. This data is handled with the highest level of care and is not shared with third parties except where necessary to provide your dog’s care (for example, with a referring veterinary practice).

6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers who support our operations (e.g. payment processors, MailerLite, Skool)
  • Professional contacts such as your veterinary practice, only where relevant to your dog’s care and with your knowledge
  • Legal and regulatory authorities where required by law

All third-party providers are required to handle your data securely and in accordance with UK data protection law.

7. International Transfers

Some of our third-party service providers (including Skool and MailerLite) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as the use of the UK International Data Transfer Agreement (IDTA) or equivalent protections.

8. How Long We Keep Your Data

Data type Retention period
Clinical records Minimum 7 years
Client contact and booking records 2 years after the date of the last appointment or transaction
Community membership data Duration of membership, plus 1 year
Marketing and email consent records Until consent is withdrawn, plus 2 years
Website analytics 26 months

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erasure of your data in certain circumstances (“right to be forgotten”)
  • Restrict the processing of your data in certain circumstances
  • Data portability where processing is based on consent or contract
  • Object to processing based on legitimate interests
  • Withdraw consent at any time, where processing is consent-based

To exercise any of these rights, please contact us at angela@borntorun.org.uk. We will respond within one month.

10. Marketing Communications

If you have opted in to receive our newsletter or marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at angela@borntorun.org.uk. Members of The Canine Advocates Community on Skool can manage their notification preferences directly within the platform. Withdrawing consent does not affect the lawfulness of any processing carried out before your withdrawal.

11. Cookies

Our website (borntorun.org.uk) may use cookies to improve your browsing experience. Where analytics tools are in use, data collected is anonymous. You can manage your cookie preferences at any time using the cookie consent tool available on our website, or through your browser settings.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure data storage, restricted access to clinical records, and the use of reputable third-party platforms with their own security standards.

If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals where required.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk Helpline: 0303 123 1113

We would always welcome the opportunity to resolve any concern directly before you contact the ICO, so please do get in touch with us at angela@borntorun.org.uk first.

14. Changes to This Policy

We may update this policy from time to time. The most current version will always be available at borntorun.org.uk. Where changes are significant, we will notify you directly where possible.

This policy was last reviewed in April 2026.